Return & Refund Policy

HELLO!

We hope you love what you ordered! Cats and dogs are not only pets to us but also our family and friends. 

as our products are tailored to individual preferences, our service does not support a ‘seven-day no-reason return policy.’ Customized items can’t be returned or exchanged unless there’s a quality issue. This policy helps us maintain the unique value and special nature of our personalized creations.

We appreciate your understanding and support. These policies help us uphold the high standards of the PetcraftPro brand. We promise that every investment you make will be returned in the form of a unique piece of art.

If you’re not completely happy with your final product, please reach out to us. Customer satisfaction is incredibly important to us, and we always strive to make sure you’re delighted with your purchase.

If you receive the wrong product, incorrect size or print, or if your item is damaged during shipping, we’ll replace it without question. Just let us know within 48 hours of receiving your order.

If you recently placed an order and have changed your mind, you can cancel or modify it within 30 minutes. After that, cancellations or changes will be considered at our discretion, as our artists often begin working on your piece right away.

 

Policy for Returns and Refunds

Above all, we want you to be satisfied with your purchase! Please email us here if something doesn't feel or seem right, and we'll fix it!

Do not hesitate to contact us if you have any queries. Please be aware that by placing a purchase, you agree to all of the terms listed below.

 

REFUND AND RETURN

Because custom orders are individualized, they are not returnable or exchangeable. We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, such as size or color, after the order has been placed.

If it turns out to be our error, we will send you a new product and resolve the issue right away. Unfortunately, in this case, refunds are not accepted. Please be aware that things that are personalized come with your own customizable information. They cannot be resold after they are sold. Thank you for your understanding!

 

CANCELLATION

Once your order is locked for processing once you place it, it cannot be changed or canceled.

We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

 

FREE REPLACEMENT

Differ significantly from what you ordered, such as when your personalized information was encoded inaccurately.

Procedure for Replacement:

Kindly email us with the following details,

1) Order number and email address

2) A picture or video of the faulty item

3) Please attach pictures of the printing error if your claim relates to one.

4) If your complaint concerns the sizing, please enclose a measuring tape, stick, or ruler with the images of the impacted clothing.

 

If our customer service confirms that the situation described above applies to you, we will send you a new product again. We don't have refund policies because we think that REPLACEMENT will help you resolve your issue the best we can.

We typically DO NOT accept replacements due to customers’ mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.

Additionally, please allow for a 20% difference between the advertised and actual items you receive because sometimes the lighting during photo shoots or the monitor's display may cause the advertised images to differ slightly in color from the actual item.

 

REPLACEMENT WITH SMALL FEE

Fortunately, in some cases below, a replacement can be sent for just a small fee compared to the original price:

* You received the wrong item/design/size due to incorrectly customized input.

For a replacement in this situation, you do not need to return the defective item you received.

 

Your satisfaction is our priority. Every customer matters, your happiness will also be customized in each and every contact with us. Thank you for placing trust in our business and letting us do what we love! If you have any questions, please don't hesitate to contact us here.

 

In case you have any other questions, please do not hesitate to get in touch with our customer service petcraftpro@gmail.com.

We’ll always do our best to respond within 24 hours Monday to Friday, or the next business day should you reach out over a weekend. Please note that there may be a delay during busy times. But don’t worry – we’re here, and we will get back to you as soon as possible.

Thank you for choosing PetcraftPro. We look forward to creating a beautiful and meaningful piece of art for you.