Shipping policy
PetcraftPro based in China, currently provides shipping to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If pet owners in other countries want to purchase from PetcraftPro, please send an Email to us at first and we will offer you an accurate quote with shipping cost, for PetcraftPro ship to customers worldwide.
How much for the shipping fees?
Free Standard Shipping: Free Shipping for orders valued over USD89.99.
Standard Shipping: Shipping fee as USD10, For the order value less than USD89.99
How long will the shipment take?
At PetcraftPro, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.
Generally, it takes 17~28 Business days for your order to arrive.
Total Delivery Time = Processing Time + Shipping Time. All at Business Days.
Processing Time: 7~10 Business Days
Shipping Time: 10~20 Business Days
Special Conditions
Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.
What are duties and taxes and who pays them?
Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.
Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. PetcraftPro cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to PetcraftPro and are usually collected by the carrier on behalf of your local customs authorities.